Your StarBlue Questions, Answered.
Money Back Gurantee and Replacement?
Our money-back guarantee is automatically extended to 4 months when buying on our Official website. Other official selling platforms (e.g. Amazon) have 2 months where possiblility to extended to 4 months by Registration.
Which countries does StarBlue deliver to, and how fast is the shipping?
tarBlue products are currently delivered within the United States only through our partnership with the Amazon Fulfillment Network. This ensures reliable delivery within 2–5 business days to all US addresses.
For customers outside the US, you can conveniently purchase StarBlue products through Amazon’s international stores:
🇨🇦 Amazon Canada
🇬🇧 Amazon UK
🇩🇪 Amazon Germany
🇫🇷 Amazon France
🇮🇹 Amazon Italy
🇪🇸 Amazon Spain
🇦🇺 Amazon Australia
Where to find the recipe Ebook?
Electronic Book is available by scanning QR code on box or user manual of your item.
If you cannot find it, simple submit the request here or email us cs@starblue.co
What if the item is damaged due to delivery?
We're always here to help! Feel free to contact us by here or email us at cs@starblue.co anytime.
How to make perfect rotis using StarBlue Roti Maker?
We made an easy video for an easy follow through steps.
I received a StarBlue product as a gift, but I have concerns. Can you still help me?
Yes, absolutely! 🎁 Even if your StarBlue product was purchased as a gift, we’re here to help. Please ask your friend for the Amazon order ID and contact us so we can assist you quickly.
How do I use and care for StarBlue cast iron products?
Cast iron is built to last a lifetime if cared for properly. Here are the essentials:
- Seasoning: Rub a thin film of neutral oil (like canola) all over the pan. Bake upside down in the oven at 350°F (lined with foil underneath) for 1 hour, then cool inside the oven. Repeat for new or stripped pans.
- Cooking Tips: Use cast iron for frying, searing, and baking. It works on all heat sources—gas, electric, induction, grills, and ovens. Always preheat before adding food.
- Avoid Acidic Foods: Limit tomatoes, citrus, and vinegar until your pan is well-seasoned.
- Maintain While Cooking: Cooking oily foods like bacon or fried chicken naturally strengthens the seasoning layer.
With proper care, your cast iron will become naturally non-stick and last for decades.
Can I cook frozen food directly in the Sausage Roll Maker?
For best results and safe cooking, we recommend defrosting frozen food first. Cooking straight from frozen may cause the outside to cook while the inside stays cold or raw.
What’s the right temperature for the Ceramic Tortilla Warmer?
Generally, ceramic and porcelain ovenware can handle up to 500–572°F (260–300°C). Always double-check your warmer before use, but this range is considered safe.
Why does the Ceramic Tortilla Warmer lid have a hole?
The small hole is intentional—it prevents cracking from steam buildup at high temperatures while keeping your tortillas fresh and warm.
What is the Acacia Wooden Utensil Set made of?
Our utensils are crafted from 100% natural acacia wood, a durable, heat-resistant, and eco-friendly hardwood. They’re sturdy yet gentle on cookware and can last for years with proper care.
What material is the StarBlue Appliances made of?
The cooking plates are coated with non-stick Teflon, which is PFOA and BPA free for safe cooking. The outer body and components are made from high-quality heat-resistant plastic for durability and safety.